Horizon Health And Wellness (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal and health-related information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and telehealth services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and mailing address.
• Health Information: Medical history, symptoms, lab results, and other information you provide during consultations, which may be considered Protected Health Information (PHI).
• Payment Information: Billing details processed securely through third-party payment processors. We do not store full payment card details on our servers.
• Technical Information: IP address, browser type, device information, and website usage data collected via cookies and similar technologies.

2. How We Use Your Information

Your information is used to:

• Facilitate consultations and communication with licensed healthcare providers.
• Coordinate care, including lab testing and, where clinically appropriate, prescription fulfillment through independent pharmacies.
• Process payments for services rendered.
• Improve our website, services, and client experience.
• Send administrative updates, appointment reminders, and, with your consent, marketing communications.
• Comply with applicable legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal or health information. We may share information with:

• Licensed healthcare providers involved in your care.
• Independent third-party pharmacies and laboratories, solely for the purpose of fulfilling your care plan.
• Payment processors, to facilitate billing.
• Service providers who support our website and business operations, under confidentiality obligations.
• Regulatory or legal authorities, where required by law.

4. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data, and to opt out of certain communications. To exercise these rights, contact us using the details below.

7. Data Retention

We retain personal and health information for as long as necessary to provide our services, comply with legal and regulatory obligations, and support legitimate business purposes.

8. Third-Party Links

Our website may contain links to third-party websites or affiliate partners. We are not responsible for the privacy practices or content of those external sites.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at

email
phone
address