At Horizon Health And Wellness, we are committed to providing transparent and fair policies regarding payments, cancellations, and refunds for our telehealth and wellness support services.

1. Consultation & Service Fees

Fees paid for consultations, program enrollment, or clinical services cover the time, review, and professional resources involved in delivering those services. These fees are earned once the corresponding service (such as a scheduled consultation or clinical review) has been provided.

2. Cancellations

• Appointments may be rescheduled or cancelled by contacting our support team at least 24 hours in advance of the scheduled time.
• Cancellations made with less than 24 hours’ notice, or missed appointments (“no-shows”), may not be eligible for a refund, as provider time has already been reserved.

3. Refund Eligibility

• Payments made for services that have already been rendered (such as a completed consultation, clinical review, or lab order) are generally non-refundable.
• If a payment was processed in error, or a service could not be delivered due to a fault on our end, please contact us within [X] days of the transaction so we can review the matter.
• Refund requests are reviewed on a case-by-case basis and are issued at the sole discretion of Horizon Health And Wellness.

4. Medication & Pharmacy Charges

Any medication prescribed as part of a program is dispensed and billed separately by an independent, licensed third-party pharmacy. Horizon Health And Wellness does not manufacture, stock, or sell medication directly, and charges related to medication fulfillment are subject to the pharmacy’s own refund and cancellation terms, which are outside our control.

5. Program Cancellations

Clients may cancel an ongoing program at any time by notifying our support team in writing. Cancellation will take effect from the next billing cycle. Amounts already billed for services rendered prior to cancellation are non-refundable.

6. Clinical Determinations

If, during consultation, a licensed provider determines that a particular treatment or program is not clinically appropriate, any applicable consultation fee already paid may still apply, as it reflects the provider’s professional evaluation time. Any next steps regarding fees in such cases will be communicated clearly.

7. How to Request a Refund or Cancellation

Please reach out to our support team at [insert email/phone] with your name, date of service, and reason for the request. We aim to respond to all requests within [X] business days.

8. Changes to This Policy

Horizon Health And Wellness reserves the right to update this policy at any time. Changes will be reflected on this page with a revised effective date.